ALight Technology And Services Limited provides two levels of SLA – Standard and Premium. Standard SLA is automatically included for every client and customer.
| Standard | Premium | |
| Availability | 99.98% (less than 100 minutes of accidental downtime) | 99.99% or 99.999% |
| Service Desk during business hours | 4 Hour Acknowledgement, 12 hour resolution. | 15 minute Acknowledgement, 1 Hour Resolution. |
| Service Desk during non-business hours | 16 Hour Acknowledgement, 36 hour resolution. | 8 Hour Acknowledgement, 16 hour resolution. |
| Project Management Access | Yes | Yes |
| Reports provided on request | Yes | Yes |
Standard Business Hours: M-F: 08:00 – 18:00 (BST – London Time)
–
Mr. Kanti Kalyan Arumilli
B.Tech, M.B.A
Founder & CEO, Lead Full-Stack .Net developer
ALight Technology And Services Limited
Phone / SMS / WhatsApp on the following 3 numbers:
+91-789-362-6688, +1-480-347-6849, +44-07718-273-964
+44-33-3303-1284 (Preferred number if calling from U.K, No WhatsApp)
kantikalyan@gmail.com, kantikalyan@outlook.com, admin@alightservices.com, kantikalyan.arumilli@alightservices.com, KArumilli2020@student.hult.edu, KantiKArumilli@outlook.com and 3 more rarely used email addresses – hardly once or twice a year.
